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Account deletion

Delete your account.

You can delete your fold in account and its data at any time, from inside the app or by email. Here is exactly how, and exactly what happens.

Delete from inside the app

This is the fastest route and it is always available:

  1. Open fold in and sign in.
  2. Go to Settings → Delete account.
  3. Confirm the deletion.

Your account is immediately deactivated and enters a 30-day recovery window. Sign in again during those 30 days and you can undo the deletion. After 30 days it becomes permanent and cannot be reversed.

Delete by email

If you cannot reach the app, email [email protected] from the address on your account with the subject Delete my account. We confirm you own the address, then delete the account. We respond to deletion requests within 30 days.

What is deleted

  • Your profile — name, email address, avatar and user ID
  • Items you listed, including their photos, descriptions and care notes
  • Your Fold memberships, borrow history and trips
  • Ratings and notes you wrote
  • Any location you chose to share, and your push notification tokens

What is kept, and for how long

We keep only what we are obliged to keep: records tied to safety reports, moderation decisions and abuse enforcement, and any records we must retain to meet a legal or tax obligation. These are retained no longer than the obligation requires and are never used to rebuild your profile.

Content other people created is not deleted with your account. A borrow another member recorded, for example, stays on their own history with your name removed.

Questions

Privacy and deletion: [email protected]
General support: [email protected]

See also our Privacy Policy.